Privacy policy

Who am I?

I’m Esma and I’m a language services provider based in the United Kingdom. Word Verve is my trading name and intellectual property. I am registered with the UK Information Commissioner’s Office under registration number ZA428105. You may contact me on

What data do I collect?

-    Name
-    Correspondence address
-    Email address
-    Telephone number
-    VAT number
-    Documents, files, and messages that you send to me
- IP addresses

Why do I collect this data?

-    To provide quotations
-    To issue invoices
-    To provide a translation, proofreading, editing, or subtitling service
- To understand where my website visitors are from and determine unique views

I do not store or process any of your data for marketing purposes.

What is the legal basis for storing this data?

The legal basis for storing or processing this data is to undertake any of the services listed above.

Please also note that an IP address does not provide me with your personal information or exact location. IP addresses simply allow me to understand which country users of this website are based in.

How long will the data be stored for?

Data is kept for 1 year unless you ask for it to be removed. I must, however, keep invoices for 5 years for tax purposes.

Will data be shared with third parties?

Your data is never shared with third parties except where required by the law.

Are cookies used?

Cookies are used on this website to help me understand user traffic. Cookies inform me about the number of unique views this website receives. They are never used to obtain your personal data for marketing purposes. 

How is your data protected?

All data is stored on a password-protected computer that is secured by anti-virus software and firewalls. 

What are your rights?

You may contact me at any time to access your personal data, change it, or have it removed. I will respond within 7 days, and your requests will be fulfilled within 30 days. However, as discussed above, please note that I am obliged to keep invoices for 5 years for tax purposes.

By sending me any documents or files for the purpose of a quote, query or any of the services outlined in section 3, you are confirming that you have the authority to do so in the event that you do not own those documents or files. 

This Privacy Policy was last updated on 30 May 2019.